Q:Is this site secure?

A. Yes, it is secured with VeriSign certificates.

Q:   How long after I order will it take for my order to arrive?

A:Most orders are shipped in 1-3 business days, and orders will arrive to you within 7-10 days including shipping.  If you want to request expedited handling, that is done on an individual basis. You can call or email to request second day air. Shipping charges will be quoted for each shipment separately in that case.

Q.  What do I do if something is broken or damaged when it arrives?

A:You must notify DJD Collectibles.com at info@djdcollectibles.com within 14 business days. We will work with you to get you a new piece as soon as possible.

Q: What are your return policies?

A: If you are unhappy with your purchase, you may return it to DJD Collectibles within 30 days for a full refund.  It must be returned to us in the original packaging with all the paperwork. 

Q: Who makes your products?

A:Our products at this point are all made by Enesco, makers of Precious Moments and My Little Kitchen Fairies. Jim Shore is a well-known artist for them who has his own line of  products. To find out  more about Jim Shore click here

Q:  What are your shipping costs?

Shipping is $8.00 for the first item and an additional $2.00 per item after that. If your order goes over $100, the shipping is FREE! If you are outside of the United States, you can email for a quote before the items are ordered.

Q:  Can I order with a PO Box as my address?

Yes, you can order. However, UPS does not ship to a PO Box, so if you have only a PO Box, the shipment will come by way of the USPS.

Q:  Do you insure my order when it is shipped?

Yes, all packages are insured. DJD Collectibles pays for each and every package to be insured. A tracking number will be sent to you when it is available, usually within 1-3 business days.

Q:  Will you be adding more products to your site?

A: Absolutely!  Check back daily, as we will be adding new products and different product lines often.